Legal & Policies
MedMasters Collaborative (“we,” “us,” “our”) provides faculty coaching, educational resources, and learning tools primarily for health sciences and allied health educators. This page consolidates our key legal documents, including our Privacy Policy, Terms of Use, Refund & Cancellation Policy, Liability Disclaimer, Cookies Policy, and Accessibility Statement.
1. Privacy Policy
1.1 Overview
This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website, use our learning tools, enroll in our programs, or otherwise interact with MedMasters Collaborative. By using our website or services, you consent to the practices described in this Policy, subject to your rights under applicable law, including California law.
1.2 Information We Collect
We may collect the following categories of information:
- Contact information: name, email address, institution, role, and similar details.
- Account data: username, password, profile information, and communication preferences.
- Payment and billing data: payment method details processed by third-party payment processors (we do not store full credit card numbers).
- Usage data: pages viewed, links clicked, time on page, referring URLs, and general analytics data.
- Communications: emails, form submissions, survey responses, and coaching notes you voluntarily provide.
- Technical data: IP address, browser type, device identifiers, and approximate location based on IP.
1.3 How We Use Your Information
We use your information to:
- Provide, operate, and improve our website, courses, coaching, and resources.
- Process payments and manage your purchases, enrollments, and subscriptions.
- Respond to your questions, requests, and support inquiries.
- Send administrative messages, confirmations, and important updates about your account or programs.
- Send educational content, newsletters, or marketing communications (you may unsubscribe at any time).
- Analyze engagement and performance so we can improve our offerings.
- Detect, prevent, and address security or technical issues and comply with legal obligations.
1.4 Sharing of Information
We do not sell your personal information. We may share information with:
- Service providers: such as Kajabi (our website and course platform), payment processors, email service providers, analytics tools, and similar vendors who support our operations.
- Professional advisors: such as attorneys, accountants, or consultants, where reasonably necessary.
- Legal and safety purposes: to comply with applicable laws, regulations, legal processes, or governmental requests, or to protect the rights, property, or safety of our users or others.
- Business transfers: in connection with a merger, acquisition, restructuring, or similar transaction, subject to confidentiality protections.
1.5 Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, including satisfying legal, accounting, or reporting requirements. When information is no longer needed, we will delete or de-identify it where feasible.
1.6 Cookies and Similar Technologies
We use cookies and similar technologies to operate our site, remember your preferences, and analyze usage. For details, please see the Cookies Policy below.
1.7 Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information, including:
- Accessing the personal information we hold about you.
- Requesting correction of inaccurate or incomplete information.
- Requesting deletion of certain information, subject to legal and contractual limits.
- Objecting to or restricting certain types of processing.
- Opting out of marketing communications by using the “unsubscribe” link or contacting us.
1.8 California Privacy Rights (CCPA/CPRA)
If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), may provide you with additional rights, including:
- The right to know what categories of personal information we collect, use, and disclose.
- The right to access specific pieces of personal information we hold about you.
- The right to request deletion of certain personal information.
- The right to correct inaccurate personal information.
- The right to limit the use and disclosure of certain sensitive personal information (if collected).
- The right to be free from discrimination for exercising your privacy rights.
At this time, we do not sell or share personal information for cross-context behavioral advertising as those terms are defined by California law. If that practice changes, we will update this Policy and provide a “Do Not Sell or Share My Personal Information” mechanism.
To exercise your California privacy rights, please contact us using the information in the Contact Us section below. We may need to verify your identity before fulfilling your request.
1.9 Children’s Privacy
Our services are intended for adult educators and professionals, not for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can delete it.
1.10 Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page indicates the most recent revision. We encourage you to review this page periodically.
2. Terms of Use
2.1 Acceptance of Terms
By accessing our website, enrolling in our programs, purchasing our products, or using any MedMasters Collaborative services, you agree to be bound by these Terms of Use and any additional terms presented at the point of sale. If you do not agree, please do not use our site or services.
2.2 Educational and Informational Purposes Only
The content we provide is for educational and informational purposes for faculty and educators. Nothing on this site or in our programs is medical advice, legal advice, or individualized therapeutic advice. You are responsible for applying professional judgment, institutional policies, and relevant regulations when using our materials.
2.3 Accounts and Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us promptly of any unauthorized use or security breach.
2.4 Intellectual Property
All content, including text, videos, graphics, worksheets, curriculum, frameworks, and trademarks on this site are owned by or licensed to MedMasters Collaborative and are protected by copyright and other intellectual property laws.
You may not:
- Copy, distribute, or publicly display our materials beyond what is allowed for your personal professional use, unless you have written permission.
- Share login credentials or course materials with individuals who have not purchased access, except as expressly permitted in a specific license or program.
- Reverse engineer, modify, or create derivative works from our proprietary tools or content without consent.
2.5 Acceptable Use
You agree not to use our site or services to:
- Engage in unlawful, harassing, or abusive conduct.
- Upload or transmit malware or other harmful code.
- Infringe the rights of others, including privacy and intellectual property rights.
- Attempt to gain unauthorized access to our systems or data.
2.6 Payments and Access
Prices, payment terms, and access periods for our products and programs are presented at checkout. By completing a purchase, you authorize us and our payment processors to charge the payment method you provide for the total amount shown, including any applicable taxes.
Access to digital products, memberships, or cohorts is subject to the specific access period listed on the sales page or checkout page and may be revoked if you violate these Terms of Use.
2.7 No Guarantees
We strive to provide high-quality educational experiences, but we cannot and do not guarantee specific results, such as student outcomes, institutional approvals, or career advancement. Your results depend on many factors outside our control.
2.8 Disclaimers and Limitation of Liability
To the fullest extent permitted by law, our services and content are provided “as is” and “as available” without warranties of any kind, express or implied, including warranties of accuracy, fitness for a particular purpose, or non-infringement.
To the extent permitted by law, MedMasters Collaborative and its owners, employees, and contractors shall not be liable for any indirect, incidental, consequential, or special damages arising from or related to your use of our website or services, even if advised of the possibility of such damages. Where liability cannot be excluded under applicable law, it shall be limited to the amount you paid for the relevant product or service.
2.9 Changes to the Terms
We may modify these Terms of Use from time to time. Changes will be posted on this page with an updated “Last updated” date. Your continued use of the site or services after changes are posted constitutes your acceptance of the revised Terms.
3. Refund & Cancellation Policy
3.1 General Policy
Because our products are primarily digital and educational in nature, access is often granted immediately upon purchase. As a result, we generally treat all sales as final unless a different policy is clearly stated on the relevant sales or checkout page.
3.2 Programs, Courses, and Cohorts
For live cohorts, coaching programs, or time-bound experiences, any specific refund or cancellation window will be listed on the associated information or checkout page. That page will govern in the event of any conflict with this general policy.
If no alternative policy is stated, fees for live programs and cohorts are non-refundable once purchased, except where required by law.
3.3 Digital Products and Downloads
Digital downloads, templates, toolkits, and similar products are non-refundable once delivered or accessed, due to their instant and irrevocable nature.
3.4 Memberships and Subscriptions
For recurring memberships or subscriptions (if offered), you may generally cancel future billing at any time through your account settings or by contacting us in advance of your next renewal date. Unless otherwise stated, we do not provide prorated refunds for partial periods already billed.
3.5 How to Request a Refund or Cancellation
If you believe a refund or cancellation applies to your situation based on the specific terms of a program or an error in billing, please contact us at [email protected] with:
- Your full name and email address used for the purchase.
- The product or program name.
- Date of purchase and any relevant receipts or confirmation numbers.
- A brief description of your request.
We will review your request in good faith and respond as soon as reasonably possible, consistent with the policies described here and on the relevant sales page.
4. Liability Disclaimer
MedMasters Collaborative provides educational content, faculty coaching, and teaching resources designed to support your professional practice as an educator. We do not provide medical care, clinical supervision, legal advice, tax advice, or mental health treatment.
You remain fully responsible for:
- Complying with your institution’s policies, accreditation standards, and applicable laws.
- Exercising professional judgment in deciding how to implement or adapt any strategies we discuss.
- Ensuring student safety, privacy, and appropriate professional boundaries in your own teaching context.
By using our content and services, you agree that MedMasters Collaborative and its owners, staff, and contractors are not responsible for any decisions, actions, or outcomes resulting from how you use the information or resources provided.
5. Cookies Policy
5.1 What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They help the site function properly, remember your preferences, and understand how you interact with content.
5.2 How We Use Cookies
We may use cookies and similar technologies for the following purposes:
- Essential cookies: required for basic site functionality, such as secure login and page navigation.
- Preference cookies: to remember your settings, such as language or display preferences.
- Analytics cookies: to understand how visitors use our site and improve performance and content.
- Marketing or performance cookies: in limited cases, to track engagement with emails or campaigns.
5.3 Third-Party Cookies
Some cookies may be placed by third-party services we use, such as Kajabi, payment processors, analytics providers, or embedded content (for example, videos or forms hosted on other platforms). These third parties may collect information about your online activities over time and across different websites.
5.4 Managing Cookies
You can control or disable cookies through your browser settings, and some browsers allow you to block cookies from specific sites or clear existing cookies. Please note that disabling certain types of cookies may affect the functionality of our site and your ability to access some features.
6. Accessibility Statement
6.1 Our Commitment
MedMasters Collaborative is committed to making our digital content and learning experiences reasonably accessible to all educators, including those with disabilities. We aim to align our website and materials with widely recognized accessibility standards, such as the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, over time.
6.2 Ongoing Efforts
Our accessibility efforts include:
- Using clear headings, structured content, and readable text.
- Providing captions or transcripts for key audio or video content where feasible.
- Designing with sufficient color contrast and legible fonts.
- Continually improving navigation and keyboard access where possible.
6.3 We Welcome Feedback
If you encounter any barriers accessing our content or have specific accessibility needs, please let us know. We take such feedback seriously and will make reasonable efforts to address your concern.
7. Contact Us
If you have questions about these policies, want to exercise a privacy right, or need assistance with accessibility, you can contact us at:
MedMasters Collaborative
Email: [email protected]
Please include your name, contact information, and a clear description of your request. We will respond as soon as reasonably possible.
