Refund & Cancellation Policy

Last updated: November 2025

MedMasters Collaborative is committed to clear, fair expectations around payments, refunds, and scheduling. Because many of our offerings are digital and cohort-based, some purchases are non-refundable once delivered or begun.

1. Digital Products

Digital products include downloads, templates, frameworks, slide decks, and similar resources. Due to immediate access and the nature of digital files, all digital product sales are final once access has been granted.

2. Self-Paced Courses

For self-paced, on-demand courses:

• Refunds may be requested within 3 days of purchase.
• Eligibility requires that less than 10% of the course has been accessed or completed.
• After this threshold, the course becomes non-refundable but remains available according to the access terms described at purchase.

3. Live Cohort Programs & Groups

For live cohorts, faculty groups, or structured programs with a start date:

• Refunds are available until 48 hours before the published start time.
• Once the cohort begins, no refunds are offered because space, time, and facilitation have been reserved for you.

4. Memberships & Subscriptions

Membership products (if offered) renew automatically on the schedule listed at checkout.

• You may cancel at any time before the next renewal date.
• No partial-period refunds are provided for unused time.
• Access remains available through the end of the paid billing cycle.

5. 1:1 Coaching and Consulting Sessions

To respect both your time and ours, we maintain the following reschedule and cancellation expectations:

• Sessions may be rescheduled with at least 24 hours’ notice.
• Cancellations with less than 24 hours’ notice may be treated as completed and may not be eligible for refund.

6. Workshops & Live Events

For standalone workshops or events (virtual or in-person):

• Fees are refundable up to 7 days before the event.
• Within 7 days, registrations are non-refundable but may be transferred to another participant with prior notice.

7. Technical Issues

If you experience technical issues accessing a product or course, please contact us promptly. We will work with you to restore access, provide alternate delivery, or otherwise resolve the problem in a reasonable manner.

8. How to Request a Refund

To request a refund in cases where one may be available, email: [email protected].

Please include your name, purchase email, date of purchase, and the product or program name. Approved refunds will be processed to the original payment method within 5–7 business days.