Legal & Policies

Policy Documents

MedMasters Launch Studio maintains the following legal documents governing your relationship with us. Click any document below to read it in full.

Terms of Service

Acceptance of Terms

By accessing or using this website, or by engaging MedMasters Launch Studio for any service, you agree to be bound by these terms. If you do not agree, please do not use this site or our services.

Services Provided

MedMasters Launch Studio provides web design, learning experience design, funnel creation, AI tool development, and related digital services. All services are performed by Dr. Sharilyn Rennie under MedMasters Collaborative.

Services are delivered as outlined in a written scope of work provided to each client prior to commencement of any project. The scope of work constitutes the binding description of what is included in any engagement.

Payment Terms

• A 50% deposit is required to reserve your project start date
• The remaining 50% is due upon project completion and before final files are delivered or site is launched
• Rush projects (36 to 48 hour delivery) require full payment upfront
• Monthly retainer agreements are billed at the start of each month
• Invoices unpaid after 14 days may result in work being paused

Client Responsibilities

You agree to provide timely feedback, content, and platform access required to complete your project. Delays caused by client inaction may affect delivery timelines. MedMasters Launch Studio is not responsible for delays resulting from late content delivery or platform access issues on the client side.

Platform Subscriptions

All platform subscriptions (Kajabi, Articulate Rise, domain registrations, etc.) are the sole responsibility of the client. These are billed directly to you by the respective platform. MedMasters Launch Studio does not manage, pay for, or guarantee continuity of any third-party platform subscription.

Limitation of Liability

MedMasters Launch Studio's liability in connection with any project is limited to the total amount paid by the client for that project. We are not liable for indirect, incidental, or consequential damages, including lost revenue, lost data, or business interruption.

Governing Law

These terms are governed by the laws of the State of California. Any disputes shall be resolved in the appropriate courts of California.

Refund Policy

Deposits

The 50% deposit paid to reserve your project start date is non-refundable. The deposit compensates for time reserved in our schedule and any preliminary work completed prior to the build phase.

Project Cancellation

• If you cancel before the build phase begins, your deposit is forfeited and no further payment is owed
• If you cancel after the build phase has begun, you owe payment for all work completed to date, calculated at our standard hourly rate of $150/hour
• If the final balance owed for completed work exceeds your deposit, an invoice will be issued for the difference

Post-Launch Revisions

Every project includes 3 complimentary post-launch revisions within 30 days of launch. Revisions beyond this are charged at $150 per incident and are non-refundable once completed.

Monthly Retainer

Monthly retainer agreements may be cancelled with 30 days written notice. No refunds are issued for the current billing month. Cancellation takes effect at the end of the notice period.

Rush Projects

Rush projects require full payment upfront and are non-refundable once work has commenced. Given the compressed timeline, no cancellations are accepted after work begins.

Exceptions

Refunds may be considered at our sole discretion in cases of documented extenuating circumstances. To request a refund exception, contact us at [email protected].

Intellectual Property

What You Own

Upon receipt of full payment, you own all custom design work, content, and code created specifically for your project. This includes custom HTML, CSS, copy written on your behalf, and any unique visual assets created for your build.

You own your Kajabi account, your domain, your email list, and all content within your platform. MedMasters Launch Studio does not retain any ownership over your digital assets.

What We Retain

MedMasters Launch Studio retains the right to display completed work in our portfolio and use screenshots of your site for promotional purposes, unless you request otherwise in writing. We also retain our underlying frameworks, templates, and reusable code components that are not exclusive to your project.

Third-Party Assets

Any third-party fonts, stock images, plugins, or platform features used in your build are subject to their own licensing terms. It is your responsibility to maintain any required licenses for third-party assets after project handoff.

AI-Generated Content

Any AI-generated content or tools created as part of your project are subject to the terms of the underlying AI platform used. We will disclose when AI tools are used in your build.

Disclaimer

No Guarantee of Results

MedMasters Launch Studio builds professional digital systems designed to support your goals. However, we make no guarantee of specific business outcomes, revenue results, enrollment numbers, or conversion rates. Results depend on many factors outside our control including your content, your marketing, your audience, and your consistency.

Website Information

The information on this website is provided for general informational purposes only. While we make every effort to keep it current and accurate, we make no representations or warranties about the completeness or accuracy of the information.

Medical and Educational Content

Any medical or educational content referenced on this site or in projects is intended for educational purposes only and does not constitute medical advice. Always consult a licensed medical professional for medical decisions.

External Links

This site may contain links to third-party websites. We are not responsible for the content, privacy practices, or accuracy of any external site.

Legal Contact

For any questions regarding these policies, to submit a legal request, or to report a concern:

MedMasters Launch Studio
A MedMasters Collaborative Company
Northern California, United States
[email protected]

We aim to respond to all legal inquiries within 5 business days.